Tellico Lake Rotary News – Thursday, May 18
Speaker: Alyce Burdine, Asst. Dir. of Student Success – tnAchieves
Program: The Tennessee Promise Program is a scholarship and mentoring program focused on increasing the number of students that attend college in our state. It provides students a last-dollar scholarship. Alyce is recruiting 9,000 volunteers needed to become mentors for next year’s Class of 2018. Mentors commit about 12 hours annually in the role of mentor, acting as a task-master, resource, and encourager. See their website for more information at tnAchieves.org.
Attendance: 12 Members, 0 Visitors
- Jim Wiese had an article in today’s Knox News Sentinel Business section on his cooling fan business.
- Joan was honored with a “Women in the Arts Recognition Award” presented by the American Heritage Committee of the Daughters of the American Revolution.
Rotary’s Customer Care Service Earns ‘Center of Excellence’ Certification
The Rotary Support Center has earned the BenchmarkPortal certification as a Center of Excellence, a noted designation in the customer service and support industry.
The Center of Excellence certification is only achieved by customer care facilities ranking in the top ten percent of call centers surveyed across the United States.
“I am proud to have such a dedicated team to support Rotary members as they work to improve lives and create positive lasting change in communities around the world,” said Howard Henry, Support Center manager.
This past year the Rotary Support Center received approximately 50,000 phone calls and 84,000 email requests for help.
The Rotary Support Center was evaluated on its ability to be efficient and effective, while providing great service at the lowest marginal costs compared to other centers in the service industry.
“Generosity brings happiness at every stage of its expression. We experience joy in forming the intention to be generous. We experience joy in the actual act of giving something. And we experience joy in remembering the fact that we have given.” –Buddha